Day 32 l Why Workforce Management Matters

Day 19 l Why Teams Refuse to Update the Original Forecast

Day 14 l Are You an Immersive Learner?

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The Self Checkout Secret to Understanding AI in the Contact Center | Tipsy Thursdays Ep. 119

CX Leaders Can Break Communication Barriers With Sanas

She Cut 100 People to Hit a Number. Now She's Rewriting the CX Playbook | Tipsy Thursdays Ep. 118

Five9's AI Is Designed to Empower People—Not Replace Them

She Cut Repeat Calls From 27% to 17%. Here's How | WFM Tipsy Thursdays Ep. 117

Sanas Is Helping Businesses Scale Customer Experience Without Adding Friction

The Hidden Gap Between Executives and the Frontline (How to Close It)| WFM Tipsy Thursdays Ep. 116

Five9's AI Strategy Every CX Leader Needs to Hear

Why 70% of Companies Are Getting AI Wrong | WFM Tipsy Thursdays Ep. 115

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Why CX and Workforce Are Actually One Team | WFM Tipsy Thursdays Ep. 114

How Five9 & Assembled Are Reinventing Workforce Management with AI

The AI Was So Good I Couldn't Tell It Wasn't Human| WFM Tipsy Thursdays Ep. 113

How Five9 Helps Teams Deliver Better Customer Experiences

Hybrid Workforce Planning for AI + Humans in Healthcare | WFM Tipsy Thursdays Ep. 112

How Sanas AI Is Helping Contact Centers Communicate Better

Why Higher AHT Is Actually a WIN with Sanas #Shorts

From FAQs to Full Agentic AI: A Credit Union's Journey | WFM Tipsy Thursdays Ep. 111

The Capacity Illusion: Fewer AI Tickets Doesn't Mean Fewer Staff | Tipsy Thursdays Ep. 110

Why Five9 Built AI Agents That Can't Hallucinate | Jonathan Rosenberg

Juanita x Tyler | SANAS live at #CCW2026

97% of Your Calls Go Unheard. Here's How AI Changes That  | WFM Tipsy Thursdays Ep. 109

You Won't Lose Your Job to AI — You'll Lose It for Not Using It | Tipsy Thursdays Ep. 108

From Agents to Analysts: How AI Is Reshaping CX Teams Right Now | WFM Tipsy Thursdays Ep. 107

You Don't Want to Ask a Question You Don't Want Answered | AI & Contact Centers | Ep. 106

Is AI Redefining the Human Touch? The WFM Balancing Act l WFM Tipsy Thursday EP 105

May 23, 2026

Where AI Is Actually Driving Cost Savings in Contact Centers

Stop This Cash Flow MISTAKE Before You Go Bankrupt

How Misunderstanding Headcount And FTE Drives Call Center Attrition l WFM Tipsy Thursday Ep 106

How Cisco Is Transforming Customer Experience with AI & Connected Intelligence | WebexOne 2025

The Future of Contact Centers: AI, Efficiency & Impact 🚀 | WebexOne 2025

How Bad Scheduling Leads to Call Center Mandatory Overtime l Tipsy Thursday EP 105

Why Workforce Management Has Everything to Do With Irate Customers l WFM Tipsy Thursday EP 104

What Is Real-Time Adherence l WFM Tipsy Thursday EP 103

What Workforce Management Is Really Capable Of l Tipsy Thursdays EP 102

What Is CCaaS (Contact Center as a Service) Through Workforce Management l Tipsy Thursdays EP 101

WFM Forecasting Is a Leadership Skill Confidence, Clarity, and Impact l Tipsy Thursday EP 100

Why Workforce Management Leaders Still Struggle With Data Clarity l Tipsy Thursdays EP 99

Why Your Workforce Data is Failing And How Verint Fixes It l WFM Tipsy Thursdays EP 98

How Ergo Travel Uses AI to Empower Agents, Not To Replace Them l CCW UK TOUR 2025

Agent AI: How Smart Companies Are Building the Workforce of Tomorrow! l Tipsy Thursday EP 97

AI Changed Everything at Rail Europe l CCW UK TOUR 2025

Empathy Is the Competitive Edge AI Can’t Copy l CCW UK TOUR 2025

Why Poor WFM is Crushing Your Employees And Driving Away Customers l Tipsy Thursday EP 96

Stop Agent Burnout & Build Stronger Teams with AI Insights! l CCW UK TOUR 2025

How to Build Your FUTURE-PROOF CX Team (No Hiring Needed!) l CCW UK TOUR 2025

The Hidden Reason Your AI Isn't Delivering The Way You Want It To Be! l CCW UK TOUR 2025

Master WFM Staffing And AI for REAL Contact Center Results l CX Tour Vegas With Omni Interactions

Optimize Your Workforce Management: FREE Blueprint to Enhanced CX, EX & ROI l Tipsy Thursday EP 95

The TOP 5 SECRET FORMULA To Capacity And Long Range Planning l CRMXCHANGE WEBINAR With Juanita Coley

The SECRET To Great Forecasting In 2025 For WFM Leaders l Tipsy Thursday EP 94

Workforce Management Has Changed Forever With AI — New Rules of Staffing l CX Tour Omni Interactions

How Verint Schedule Overtime Reduces Attrition by 25% l WFM Tipsy Thursday EP 93

You Won’t Believe What These CX Leaders Shared l CCW UK Tour 2025

How to Align Workforce Tactics With Business Goals l Tipsy Thursday EP 92