Plain talk about your boiler, your heating bills and who to trust, for homeowners over 55.

A new video every day this winter: what to check before you pay for a call-out, how to keep warm without wasting money, and how to spot the cowboys, the scams and the upsells before they cost you.

No jargon and no hard sell. Just what an old heating engineer would tell his own family.

About Ken: Ken is a character, not a real person. His videos are general information based on official UK guidance (Gas Safe Register, HSE, Ofgem, Which? and manufacturers' manuals). They are not a substitute for a qualified engineer. Any work on a gas appliance must be done by a Gas Safe registered engineer. If you smell gas, call the National Gas Emergency Service on 0800 111 999.