Solid Rock Consulting

Women In Tech Table Talk w/ Five9 | The Future Of Work | Episode 1

CCC - Introduction & Welcome l EP 01

What Is Erlang And How Is It Used For Call Centers? l WFM Tipsy Thursday EP 60

Road To The Crown (Teen Mom To Tech Queen ) Documentary

Workforce Management Secrets: Why Adherence & Conformance Matter l WFM Tipsy Thursday EP 47

WFM Tipsy Thursday | What is the role of Forecasting?

@Talkdesk Booth Tour @EnterpriseConnectEvents

How Solid Rock Consulting Empowers Leaders with Scalable WFM Solutions

What Is Real-Time Adherence l WFM Tipsy Thursday EP 103

How To Master Workforce Management l WFM Tipsy Thursday EP 66

How To Identify and Prevent Data Descripancy l WFM Tipsy Thursday EP 75

3 ways you should be thinking about AI in your business to make it REAL

Sales Funnels vs Customer Experience (CX) | Client Journey Still Needs Positive Human Interactions

Juanita Coley give 3 Tips on "How To Get More Women Involved In Technology"

The Best Workforce Scheduling Strategies for 2024! l WFM Tipsy Thursday EP 61

How To Design A WFM Strategy That Prepares You for AI, CX And Profit | WFM Tipsy Thursday Ep 88

WFM Tipsy Thursday | Scheduling Best Practices in a 24/7 Call Center

How Five9 is Rewriting Customer Experience with People + AI

How Solid Rock’s IT Training Transformed Our Team - Tangee Edmonson Testimonial

2025 ZKast #140 - What's new in CX #5 with Juanita Coley - Verint Edition

The Ultimate Guide to Call Center Performance Metrics l WFM Tipsy Thursday EP 35

Call Center Chronicles | Women in Tech: Randi Jaro's Inspiring Tech Journey EP 28

Juanita Coley speaking at 8% Nation Conference Road Show Tour Stop In Atlanta

How AI And Cloud Migrations Are Transforming WFM And Your Career l WFM Tipsy Thursday EP 52

Interviewing Michelle Cirocco of Televerde Foundation | The Future Of Work | Episode 2