What companies, airlines, shops and employers can and can't do to you. EU law in plain English, so you know when someone is trying it on.

Each video takes one real situation and gives you the rule, the amount you can claim, and the wording to use. A cancelled flight and a voucher you didn't ask for. A shop saying no refunds. A phone that died at 18 months.

I put the regulation and article on screen so you can check it yourself. Sources: EUR-Lex and the European Commission. Free templates in the description.

Educational only, not legal advice. New video every week.