A Complete Guide to Workforce Engagement Management Part 1

DEMO | D365 Customer Service Self Service: Create a Case from a Portal

DEMO: Real-Time translation in D365 Contact Center

How to configure governance in D365 Customer Service

Self Service: Customer Order Inquiry in D365 Customer Service Demo

Demo: Embedded Dialer in D365 Customer Service/Contact Center

How to enable and configure Service Agent in D365

DEMO: Supervisor Monitoring in D365 Contact Center

Meet Service Agent: Everything you need to know!

D365 Customer Service and Contact Center: Voice Channel Full Demo!

New D365 Field Service Scheduling Enhancements You Need to Know!

Demo: Dynamics 365 Data Exploration Agent

Set Up Verbatim Knowledge Responses in Dynamics 365

Smart Paste in Dynamics 365 Sales: AI-Powered Data Entry with Copilot

D365 Quality Evaluation Agent: Step-by-Step Configuration Guide

Demo: D365 Sales Tasks Now Take Minutes with M365 Copilot!

Understanding the Dynamics 365 Quality Evaluation Agent: A Complete Breakdown

D365 Customer Intent Agent Demonstration

Important M365 Sales Agent features coming in 2026 Wave 1 you need to know!

Knowledge Management Agent Demo

2026 Release Wave 1: D365 Sales

Case Management Agent Demo

2026 Release Wave 1: D365 Contact Center

2026 Release Wave 1: Dynamics 365 Customer Service

Conversational CRM: Sales Agent in M365 Copilot (preview)

Disposition Codes Explained: How to Track and Report on Dynamics 365 Customer Service Outcomes

Show/Hide custom buttons with PowerFX if a lookup column is blank

Use Rich Media messages in D365 Customer Service and Contact Center

Visualize Complex Relationships with New Hierarchy Control

Top Ignite 2025 Announcements you need to know and why they matter

How to Automate Service Reports for D365 Field Service

Keep your agents organized: Create File Groups for better responses!

Customize Copilot in Dynamics 365 Field Service

Visualize data with the new hierarchy control

How to populate lookup columns using Copilot Studio’s Dataverse Connector

Enhance Data Protection in Dataverse with Secured Masking Rules

What's coming to D365 Customer Service in 2025 Release Wave 2

What's coming to D365 Customer Service in 2025 Release Wave 2

What's coming to D365 Sales in 2025 Release Wave 2

Enable Customer Intent for Custom Agents in Copilot Studio!

Let your custom Agent search Knowledge Articles in Dynamics 365!

Introducing the Customer Intent Agent In Dynamics 365 - Part 2

Introducing the Customer Intent Agent In Dynamics 365 - Part 1

Everything you need to know about the Customer Knowledge Management Agent!

A deep dive into the Case Management Agent(preview) in D365 Customer Service

Meet the new Scheduling Operations Agent in Dynamics 365 Field Service! (Preview)

New AI Agents to close deals faster

Custom Record Summaries in D365 Customer Service

Everything you need to know: 2025 Release Wave 1 for D365 Customer Service & Contact Center

Everything you need to know: 2025 Release Wave 1 for D365 Sales

Configurable Copilot Case Summaries for D365 Customer Service

Create unique D365 views with Fetch XML Builder

Copilot Smart Paste & Smart Grids in Model-Driven Apps

Microsoft 365 Copilot Pages

Copilot Studio: Autonomous Agents are here! (preview)

Extending Copilot in D365 Sales - Part 2: Prompt Guide

Extend Copilot in D365 Sales - Part 1

Building Topics with Inputs and Outputs in Copilot Studio

Case Handling Time (Preview)

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