Conversation Design Institute - Invidious

Conversation Design Institute

Conversation Design Institute (CDI) is the world's leading training, certification, and consulting group for people building Conversational AI (CAI) agents at scale. We pioneered Agentic Experience Design (AXD): the discipline of deciding when an agent acts, how much agency it holds, and when control returns to a human.
As agents take initiative on an organization's behalf, trust is everything. Conversational Capital is the trust companies want to build with every customer, and CDI helps them build it, through evidence-based workflows, shared standards, and 15,000+ certified practitioners.
With offices in Austin (USA) and Amsterdam (NL), CDI serves 200+ enterprise clients worldwide. Microsoft, Salesforce, Verint, Rasa, and others support our mission of human-centric AI through the CDI Foundation, a non-profit that funds research, sets industry standards, awards scholarships, and runs the Conversation Design Festival and Beyond Boundaries Global Festival.

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2:06

New Course: Agentic Experience Design | With Hans van Dam

Conversation Design Institute

Shared 3 weeks ago

246 views

3:26

Honest Recovery | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

51 views

3:58

The Aftertaste | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

10 views

2:56

Not measuring | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

9 views

4:42

Builders and Poets | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

32 views

4:38

Moments Worth Screenshotting | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

19 views

6:32

Holonic Stack | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

46 views

4:46

Capital Ledger | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

17 views

3:47

Trust Breakers | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

12 views

3:46

Emotional Debt | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

33 views

4:00

What is Conversational Capital? | With Hans van Dam and Peter Thomas

Conversation Design Institute

Shared 3 months ago

83 views

22:55

Changing a Winning Team | With Mark van der Heijden

Conversation Design Institute

Shared 4 months ago

32 views

12:27

From Conversations to Insights | With Darren Ford

Conversation Design Institute

Shared 4 months ago

32 views

31:54

The Broader Role of Conversational AI in CX Delivery | With Steve Bell

Conversation Design Institute

Shared 4 months ago

35 views

26:28

The New Building Blocks of Conversation | With Taylor Merriam

Conversation Design Institute

Shared 4 months ago

94 views

23:51

Architecting Responsible AI | With Allegra Guinan

Conversation Design Institute

Shared 4 months ago

30 views

20:59

Structural Techniques to Produce Content for Better Answers | With Rahel Anne Bailie

Conversation Design Institute

Shared 4 months ago

20 views

26:17

Technology in Service of the Human | With Wilf Blackburn

Conversation Design Institute

Shared 4 months ago

26 views

29:06

Unintended Consequences of AI | With Grace Hughes

Conversation Design Institute

Shared 4 months ago

51 views

25:28

Agentic AI in Production at KPN Turning the Hype into Enterprise Reality | With Mark Wessel

Conversation Design Institute

Shared 4 months ago

34 views

10:41

Reinventing How We Learn AI, Innovation and the 42 Barcelona Model | With Cristina Fernández Bornay

Conversation Design Institute

Shared 4 months ago

18 views

29:22

Correct = Good - Designing the Gap for Agentic AI | With Helene Benz and Lorraine Burrell

Conversation Design Institute

Shared 4 months ago

32 views

24:22

The End of Bad Voicebot Conversations | With Albert Hop

Conversation Design Institute

Shared 4 months ago

25 views

14:42

So This Happened | With Peter Thomas and Hans Van Dam

Conversation Design Institute

Shared 4 months ago

5 views

26:25

From Support Chatbot to Conversational Commerce | With Clara Rizzo and Aura Hita

Conversation Design Institute

Shared 4 months ago

18 views

23:45

Building Reliable AI Agents Lessons from the Trenches | With Guillermo Vasquez

Conversation Design Institute

Shared 4 months ago

23 views

10:36

How to survive 2 layoffs in 10 months and land a job again | With Christy Torres

Conversation Design Institute

Shared 4 months ago

4 views

27:08

Why The Fundamentals Still Matter | With Alice Kerly

Conversation Design Institute

Shared 4 months ago

39 views

21:14

Why We Haven't Built Our Conversational Interface | With Daniel Layne

Conversation Design Institute

Shared 4 months ago

7 views

22:43

Why Digital Humans Enhance Trust in Digital Conversations | With Guido Jongen

Conversation Design Institute

Shared 4 months ago

9 views

28:31

Meeting of the Minds | With Ezra Kairos

Conversation Design Institute

Shared 4 months ago

7 views

1:08:33

Scaling Delivery in Conversational AI: Beyond Demos to Real-World Systems | With Divyanshu Jain

Conversation Design Institute

Shared 4 months ago

133 views

25:05

What Social Scientists Do When they design Conversations | With Elizabeth Rodwell

Conversation Design Institute

Shared 5 months ago

39 views

27:13

Solving Problems We Couldn't Solve Before | With Rebecca Evanhoe

Conversation Design Institute

Shared 5 months ago

43 views

26:27

It Goes Without Saying | With Daniel Padgett

Conversation Design Institute

Shared 5 months ago

54 views

18:48

Beyond the Single Agent | With Shauna Griffin BBB26

Conversation Design Institute

Shared 5 months ago

45 views

18:30

Conversational Capital and the Future of AI | With Hans van Dam

Conversation Design Institute

Shared 5 months ago

93 views

27:43

How Should Conversational Technologies Interact to Make Them Pass as Conversationable | With Stokoe

Conversation Design Institute

Shared 5 months ago

78 views

1:18:34

Growing a Conversation Design Practice: The Invisible Work Behind Successful AI | With Grace Hughes

Conversation Design Institute

Shared 5 months ago

180 views

1:30:08

From Play-Doh Models to Real Systems: Designing Trustworthy Conversational AI | With Nandini Stocker

Conversation Design Institute

Shared 5 months ago

96 views

59:08

Designing Hybrid Conversational AI: Why Hybrid Beats Fully Generative | With Rebecca Evanhoe

Conversation Design Institute

Shared 5 months ago

520 views

54:01

Career Building in Conversational AI: Portfolios, Positioning, and Progression | With Hillary Black

Conversation Design Institute

Shared 5 months ago

688 views

1:05:18

Ethics & Ethnography in Conversational AI: Teaching Machines to Listen | With Dr. Liz Rodwell

Conversation Design Institute

Shared 5 months ago

161 views

1:06:45

Designing Multilingual Conversational AI: Building Globally Aware AI Systems | With Greg Bennett

Conversation Design Institute

Shared 6 months ago

226 views

1:01:58

Designing Multimodal AI Agents: Inside Google DeepMind’s Gemini Live | With Karen Kaushansky

Conversation Design Institute

Shared 6 months ago

412 views

57:29

Optimizing AI: Strategy, Collaboration & Real-World Impact | With Lauren Goerz

Conversation Design Institute

Shared 6 months ago

101 views

33:26

Building Predictable Conversational AI: Design, Engineering & Control | With Yam Marcovitz

Conversation Design Institute

Shared 6 months ago

141 views

1:00

The tools changed. The responsibility did not.

Conversation Design Institute

Shared 7 months ago

19 views

48:15

Persona in Conversational AI: Designing with Empathy, Trust, & Ethical Care | With Jason Gilbert

Conversation Design Institute

Shared 7 months ago

235 views

0:47

Navigationg the choes of conversation

Conversation Design Institute

Shared 7 months ago

16 views

1:10

From Hand-Built Dialogue Systems to LLM - Why the fundamentals still matter Alice Kerly

Conversation Design Institute

Shared 7 months ago

30 views

1:19

When you’re running thousands — or millions of automated conversations, quality can’t be accidental.

Conversation Design Institute

Shared 7 months ago

24 views

0:46

When conversations flow, users stay engaged.

Conversation Design Institute

Shared 8 months ago

27 views

1:15

Why standards matter in conversational AI

Conversation Design Institute

Shared 8 months ago

17 views

0:30

Every AI system will fail at some point.

Conversation Design Institute

Shared 8 months ago

129 views

0:42

Conversational AI in 2026: what we think still matters

Conversation Design Institute

Shared 8 months ago

100 views

0:32

Shorter isn’t always better.

Conversation Design Institute

Shared 8 months ago

19 views

1:07

Where empathy shows up in real systems

Conversation Design Institute

Shared 8 months ago

15 views

0:51

Users shouldn’t have to wonder:

Conversation Design Institute

Shared 8 months ago

17 views

0:55

Conversational AI in 2026: what we think still matters

Conversation Design Institute

Shared 8 months ago

64 views